FAQs

Frequently Asked Questions (FAQs)

We've compiled a list of frequently asked questions to provide you with quick and helpful answers to common inquiries. If you can't find the information you're looking for here, please don't hesitate to contact us at shop@welovenyccollection.com.

1. What payment methods do you accept?

Our preferred payment method is your undying love and commitment to New York City, but we also accept the following:

Credit Cards (Visa, MasterCard, American Express)

2. How do I track my order?

You will receive tracking information via email once your order ships. From there feel free to check the status every waking moment with great anticipation.

3. What is your return policy?

First of all, why would you ever want to return such novelty? Second of all, we have a straightforward Refund Policy that outlines our guidelines for returns and exchanges. Please review it for detailed information on our return process and eligibility.

4. Do you offer international shipping?

Currently, we only offer shipping within the United States. We do not provide international shipping at this time. If you are truly passionate about purchasing our items you always have the option of moving to the city (;

5. How long does shipping take?

We know you’re brimming with excitement to receive your order. Shipping times may vary based on your location and the selected shipping method. On average, please allow [1-2] business days for order processing before shipment. You can find estimated delivery times on our Shipping Policy page.

6. Do you offer local pickup in New York?

For RONY’s security, we operate out of super secret headquarters that no one can ever know about so, no. For now.

7. What should I do if my package is damaged or lost?

Is it the package that is damaged or you? But if your package actually arrives damaged or gets lost during transit, please contact our team immediately at shop@welovenyccollection.com. We will work to resolve the issue and provide you with a solution.

8. How can I contact your customer support team?

Looking to slide into our DMs? You can reach our customer support team by sending an email to shop@welovenyccollection.com. Our support team is available during our business hours to assist you.

9. Can I change or cancel my order after it's been placed?

If we had it our way you’d be legally bound to your purchase but since that’s not possible we allow cancellations or changes within a limited time frame. Please contact us at shop@welovenyccollection.com as soon as possible to inquire about modifications to your order.

10. Is my personal information safe on your website?

We have personally hired electronic, metaphorical armed guards to protect your information. Please review our Privacy Policy to learn more about how we protect your personal information and maintain your privacy.

11. How do I sign up for your newsletter and promotions?

We’d love for you to stalk us. You can sign up for our newsletter and promotions by entering your email address in the "Subscribe" field at the bottom of our website's homepage. You'll receive the latest updates and exclusive offers via email.